September 16, 2015
Be careful whom you ask to sing your praises. That “ideal” person might do more harm than good.
To compete for a job, you need to list three references on your CV. But how important are these people, really? The truth is: It depends.
Some employers are lax about checking a physician’s references, but you can’t bank on it. The better the job, the more professional the organization, and the stiffer the competition, the more likely that references will be contacted. And if you’re being screened by a physician recruiter, expect your references to be called—and grilled. It’s what we get paid to do.
You lose points in the competition for a job if your references aren’t rock-solid. Attending physicians and nurses you’ve worked with are your best bets. The ideal reference for a primary care physician is another primary who has known you for more than two years, has worked with you in the past five, and is willing to discuss your work candidly.
A specialist is unlikely to fit the bill. The neurologist you golf with regularly—but have referred to only occasionally—isn’t apt to provide a reference checker with the detailed replies needed to give you an edge on the competition. And if you’re a resident, forget about using your fellow residents. A reference checker will assume they’re friends doing you a favor.
A nurse can be a wonderful reference, however. Just as no man is a hero to his wife’s psychiatrist, few doctors are heroes to the nurses they work with. So if you have a good enough relationship with a nurse to list her as a reference, a prospective employer will be duly impressed.
And even though answering such questions could spark a lawsuit, some employers may ask whether you have any problems, such as substance abuse, that could affect your performance.
Not only should your references know the answers to the list of questions above, they should be willing to talk candidly. Some people who agree to be references won’t go beyond basic information, because they fear liability for saying the wrong thing. A reference doesn’t need to know the answer to every question, and he may choose not answer some. But if he consistently lacks the knowledge or the willingness to offer candid replies to a reference checker’s queries, his effectiveness on your behalf will be undermined.
And he certainly won’t be effective if he’s got a poor opinion of you. So ask the people who consent to give you a reference how they’ll respond to the list of questions mentioned above. Yes, hearing the truth about yourself can be awkward, but it’s even more awkward to use a reference who has nothing good to say about you.
Asking a prospective reference how he’ll respond can also influence him to tone down a negative answer. Say you’re leaving a group because you lost a political battle. Unfortunately, you have to give one of your partners as a reference if you want to avoid raising eyebrows. If that doctor were to first articulate his feelings about you to the reference checker, he might feel free to trash you. But he’ll blunt his criticism if he has to tell you to your face. And once a person verbalizes what he’ll say about you, he generally sticks to that version when the reference checker calls. In effect, you contain the damage.
You can’t use this approach with every reference, however. If you’re a resident who wants to name your residency director, it would be impolitic to ask him what he plans to say about you. So before you put him on your reference list, think hard about how he’s apt to respond. Some residency directors are masters of understatement. They tell reference checkers that a candidate is “adequate” or “acceptable” or that he “met our standards.” In your residency program, those may be words of high praise, but to a prospective employer expecting unabashed enthusiasm, they can be the kiss of death. If you’re not sure your residency director will say, without circumlocution, that you’re an excellent doctor, don’t use him as a reference.
For your references, walking the line between being candid and being helpful to you can be difficult at times. So a little coaching is both permissible and advisable. Some questions may be tricky for a reference to field without cues from you. For instance, a prospective employer may ask your reference whether you’d be a good fit with the practice’s culture. A friendly reference won’t hesitate to say yes. But what he doesn’t realize is that when you interviewed for the job, you learned that the organization doesn’t want a good cultural fit. As the interviewer explained to you, the practice is a warm, friendly, collaborative group of low-producing doctors in an increasingly competitive managed care environment. What the practice needs is a dynamic rainmaker to shake things up. Unless your references are psychic, the only way they can know how to respond appropriately is from you.
You also need to coach references on how to handle questions about your weaknesses. The reference may be tempted to dream up “phony” weaknesses (you work too hard or you’re just too nice), thinking that he’s doing you a favor. But prospective employers aren’t stupid. Tell your references to give employers the real thing—with limits—not a snow job. For example, a reference could say that you’re slow to turn in charts or that you spend too much time with patients. On the other hand, a potentially job-losing weakness is that you never kept a nurse for longer than six months.
Talk to your references about the best way to cooperate with prospective employers. For instance, a reference may offer to write you a letter of recommendation so that he can avoid fielding phone calls. You’ll need to explain that employers know that references will rarely be as candid on paper as they are in a phone conversation. Not only may a letter of recommendation be disregarded, it could raise a suspicion that you have something to hide, weakening your competitiveness.
References should also know that while it may be inconvenient to take an employer’s phone call in the middle of a hectic workday, it’s imperative that they schedule a mutually convenient time to chat. A reference checker will generally make three attempts to reach someone before throwing in the towel. It doesn’t reflect well on you if your references are consistently unavailable to speak on your behalf.
This article was published by Cejka Search and originally appeared in Medical Economics Magazine. Copyright by Medical Economics Company Inc. at Montvale, NJ 07645. All rights reserved.